Missions accomplished:

We have delivered for:

Mission’s exciting partnership with ASDA UK

After a highly competitive tender process in early spring Mission was selected a preferred supplier for ASDA across a range of Leadership portfolio programmes, to be delivered to ASDA’s senior leadership population. A team of seven Mission Consultants now deliver the programmes at sites across UK, from Aberdeen to the Isle of Wight. Our preferred supplier status has involved a very close partnership with ASDA’s learning and development team and has included the detailed design of a number of core programmes for their managers, specific to their hugely demanding and highly competitive retail environment. This portfolio includes programmes such as “Planning to Deliver,” which is based on Missions approach to delivering strategy from executive level right down to the shop floor. Through empowering communications, a common language, basic planning and decentralised decision making, ASDA’s leaders become enabled to deliver, short and medium term strategic objectives.
One of Missions delivery team is Toby Wilsher, a professional actor, Theatre Director and Communications Coach. Toby has designed a series of programmes, which combine his unique experience to give ASDA’s leaders the skills and confidence to deliver” Powerful Presentations” and conduct effective “Crucial Conversations and resilience ” with colleagues, suppliers and their teams. By the end of November 09 Toby will have delivered 45 one day workshops to 500 managers located across UK. Toby’s average feedback score across all programmes to date is 4.75 out of 5, which we are all delighted with!

BTW and Accenture select Mission.

“Successful Talent Framework adopted by each line of business for BT Group”
Mission delivered year one of a major Talent Development programme for BT Wholesale this year, in partnership with global consultancy Accenture, who manage the programme for BT. Wholesales Talent population of 120 was split into different bands of seniority from Emerging Talent to Rapid High Potential to Potential Leadership Team Successors and Missions Talent delivery team delivered a range of bespoke portfolio workshops and tailored coaching sessions across all groups throughout the year. The programme has been a huge success receiving excellent feedback across a range of independently audited criteria such as ROI, Business Impact, On the Job Impact, etc. The programme has recently been adopted by BT Group as the default Talent Framework for all BT Group Talent initiatives in 2010, which is something we are absolutely delighted about. Well done to all Missions Consultants involved with the deliver this year.

Schlumberger: Mission delivers a series of specialist development programmes around the world

Missions growing relationship with Schlumberger has continued this year despite the global economic downturn. Our delivery for Schlumberger has included the detailed design of a sophisticated recruitment and selection framework for all new joiners to Schlumberger Information Services (SIS). The assessment, profiling and design work was conducted in London and Houston by Julia Carden, Mission’s Assessment and Selection specialist. The framework adopted includes all candidates completing 16PF preference awareness questionnaires and the training of all SIS Senior Managers in interview techniques as part of their personal development.
Justin Featherstone MC has also worked very closely with Chris Mcleod in the design of a one week Leadership Development programme for SIS Senior Global Account Managers. The programme pilot was delivered in Paris in October and received outstanding feedback from a multinational group of managers. Six more programmes have been planned.
This month Justin has also facilitated a three day Global Account Managers programme in Houston, again with excellent feedback.
We have conducted further Front Line Manager Leadership seminars and our current one day leadership programme has been extended to two days with teams involving Richard Tarran, Clive Cosby and Dan Barnfield facilitating in Abingdon, and Gatwick, this year with plans for India in 2010.

Metropolitan Police Master Classes in support of the Leadership Academy

In September this year Mission were appointed as preferred suppliers and we now facilitate Leadership Master Class sessions for senior Police officers and their support staff from across the Met. Since September our Master Class delivery has included: Human Error Factors – Lessons from the Flight Deck by Gary Wakefield, Leading in extremes by Chris Mcleod, Personal Impact by Toby Wilsher, Leadership and Emotional Intelligence by Will Carnegie and Team Development by Jazz Cool.

Australian World skills – World Class Development

Mission extended its relationship with the Australian WorldSkills foundation this summer. Mission’s facilitating team of Kenton Cool and Steve Booker ran the programme throughout the UK. The programme delivered an experience of a lifetime for the 17 young competition winners from Australia. The competition provides the opportunity for young people to demonstrate their professional skills and capabilities in a variety of trades and professions.
WorldSkills Australia (WSA) is a national, not-for-profit organisation (established since 1981) that provides young Australians aged 23 and under the opportunity to gain new skills, compete against their peers in their chosen trade and fast track their skills and career development.
Their purpose is to promote and build a skills respect culture by celebrating skills excellence, inspiring young people and providing them with an opportunity to showcase their trade and skill talent. They achieve this goal through competitions held on a Regional, National and International level.
The programme has been running for 10 years with Mission and is a highlight in our training calendar. Mission’s programme honed over the years forms the international prize for the 20 competition winners.
The delegates experience leading psychometric profiling tools and feedback, leadership theory and practice and a range of stretching outward bound activities. The facilitators stay with the group over the entire two weeks mentoring and coaching them in every aspect of the programme. This combined with the fireside leadership stories combine to make this one of our most inspiring and worthwhile programmes. This year Kenton spoke about his seven Everest summits and his experience of guiding Ran Fiennes up the North face of the Eiger.
“I was one of the 17 Australians that come over on the BBM/Worldskills Mission Performance Leadership Challenge. It has been the catalyst for great change in my life. Since return from the course I now understand my self, my motivations, my weaknesses and those around it. It has taught me so much about myself and how to equip myself and those around me with a bright, successful and sustainable future. The skills gained from the course have allowed me to gain more further scholarships and I will now travel back to the UK and Singapore from personal coaching and advanced business training next year – which I am very excited about.
I was just wondering if there was any material from the course you worked with us on, or any other courses for that matter, you could send me to look over. I have be looking high and low for some more material but am finding it hard to get my hands on material as good as the information supplied by Mission Performance. It is purely for personal use and wont be distributed or passed around if that is a concern.
Look forward to hearing from you and once again thank you so much for your time, effort and life changing lessons.

RBS community investment programmes across 40 separate countries

Mission demonstrated its CSR credentials this year when it delivered £2.1 million in ROI for a global CSR programme delivered over five days. You can read how we delivered it in our case study entitled ‘One Week in June”
Mission Performance Leadership was used to deliver it so cost effectively. Feedback on all levels has been exemplary.
RBS a service excellence programme for their offshore hub operations
Mission designed and has begun to deliver a service excellence programme for the European Finance Hub of RBS based in Poland. The programme focuses on turning the team leaders from subject matter experts to leaders of service delivery. It began with a comprehensive design phase across the operations in Warsaw and London. This phase identified the gaps in the current service proposition that the leaders could influence. The delivery phase began in November with a series of one day ‘how to sessions’ designed to raise the level of service leadership and competence amongst the target group. This activity was combined with a series of internal initiatives. These initiatives were designed to aid the application of the content and to network the cohort with key business stakeholders.
The programme is being considered for delivery in India and Singapore in 2010.

Change management and the NHS

Mission was engaged to provide a series of programmes to support a senior management team through a period of unexpected change.
As a team they had not experienced a bespoke and detailed training programme before. The design phase enabled Mission to develop three one-day workshops in partnership with the HR team and the CEO. The programme aimed to support them as individuals and as a team through the organisational change.
Their hospital is a world-renowned institution. Mission was acutely aware of this and spent much time designing and refining the content and support activities to ensure that the programme exceeded expectations.
The three workshops followed Mission’s model of high performance entitled CCI. The first module defined and supported the cultural aspects of the change process from an individual and a team perspective. The second module defined the clarity of the change process. The third linked it all together by defining the key means to achieve true interdependence.
Many commented that it was the best training that they had ever been on.

Kent County Council’s future leaders programme

This Future leaders program of four modules are being delivered by Justin Featherstone MC.
The first module is entitled ‘What is Public Sector leadership?’
This module will focus on the individual, their strengths and the nature of effective leadership and teamwork within KCC. The second module entitled ‘Partnership, collaboration and community’ will build on the self awareness, behavioural and values-based framework of Module 1. The third module entitled ‘Trust and communication’ will examine governance and the Public Sector. It will discuss methods of delivering an environment of openness and trust and removing the fear to conduct crucial and courageous conversations.
Dates are planned for the second programme to be rolled out next year.

Aviva’s Academy

Mission were appointed to Aviva’s Leadership Academy over the summer. We are one of five organisations providing specialist coaching and team development support to the academy. We are proud to be working with Aviva. More to follow in the new year.
Other significant missions have been:
Speeches including two by Will Carnegie for Reed Business Information, and one for Game by Charlie Smith which also involved a sailing day with a team of Associates; Clive Cosby, James Allen, Debbie Hawden, PJ Stevens and Rachel Dickinson.
The provision of additional support to Eng D Advanced Leadership programme for University of Surrey – Dan Barnfield
Thomson Ecology Personal Effectiveness and Development Portfolio – Will Carnegie and Richard Tarran